Question 1

What areas do you cover?

Accepted Answer

We serve Gloucester and surrounding areas within a 10-mile radius, including Stroud, Cheltenham, Hucclecote, Brockworth, Quedgeley, and Hardwicke.

Question 2

What cleaning services do you offer?

Accepted Answer

We provide regular domestic cleaning, deep cleaning, end of tenancy cleans, and internal window cleaning. We do not offer carpet or oven cleaning in-house but can recommend trusted local partners.

Question 3

How do I book a cleaning service?

Accepted Answer

You can book via our website by completing the enquiry form, call us directly, or send us a message on Facebook or Instagram. We'll discuss your needs and match you with the right cleaner.

Question 4

Will I have the same cleaner each visit?

Accepted Answer

We do our best to give you the same cleaner each visit for a regular clean, but sometimes with holidays and time off we will have to send someone different which is why with each home we take on our books we make sure 2-3 members of staff are trained in your home. We believe in building trust and consistency, so you'll have the same cleaner for every regular visit whenever possible.

Question 5

Are your cleaners insured and DBS-checked?

Accepted Answer

Absolutely. All our cleaners are fully insured, DBS-checked, and trained to our high standards.

Question 6

What are your prices?

Accepted Answer

Our regular cleaning is £23/hr + VAT. Deep cleans are £27/hr + VAT, and end of tenancy cleans are priced after a site visit. Air BnB's are also quoted based on tailored needs.

Question 7

Do I need to provide cleaning products or equipment?

Accepted Answer

No need! We bring our own professional, eco-friendly products and equipment.

Question 8

What’s your cancellation policy?

Accepted Answer

We require at least 48 hours’ notice to avoid charges. Cancellations within 24–48 hours incur a 50% fee, and less than 24 hours will be charged in full.

Question 9

How do I pay for my cleaning?

Accepted Answer

Payment is by bank transfer. Invoices are sent after each clean (or monthly for regular clients) and are due within 3 days.

Question 10

What if I’m not happy with the clean?

Accepted Answer

We offer a 24-hour satisfaction guarantee. If something’s not right, let us know within 24 hours with photos, and we’ll put it right—usually the same day!

Question 11

Do you clean carpets, ovens, or appliances?

Accepted Answer

We don’t offer these services in-house, but we’re happy to recommend reliable local partners.

Question 12

Are you available for commercial cleaning?

Accepted Answer

Our focus is on residential cleaning, but we may be able to help small offices or businesses just ask!

Question 13

How do you ensure quality and safety?

Accepted Answer

We have a thorough on-boarding and on-going training program, regular spot checks, and always welcome client feedback to keep our standards high.

Frequently asked questions